Shipping & Delivery Policy
At DP Hair Company, our extensions are currently available by pre-order only until November 2026.
Processing & Fulfillment
Because our products are offered through a pre-order model, please allow approximately 7–10 business days for your order to be processed and fulfilled.
The 7–10 business-day timeframe refers to the time needed for your extensions to be prepared and either shipped to you or received at our Texas storefront for eligible store-pickup orders.
Business days do not include weekends or holidays.
Once your order has been shipped, you will receive tracking information when tracking is available.
Shipping Time
Please understand that the 7–10 business-day fulfillment period is separate from carrier transit time.
After your order has been shipped, the amount of time it takes to arrive will depend on the shipping method selected, destination, carrier, weather, holidays, and other circumstances outside of DP Hair Company’s control.
Shipping Rates
Shipping and handling charges are calculated based on the destination, order details, and shipping method selected at checkout.
The shipping amount displayed at checkout is the applicable shipping charge for your order.
Store Pickup
Eligible customers may choose store pickup when available.
Customers selecting store pickup will be notified when their order has arrived and is ready for pickup.
Please do not arrive for pickup until you have received confirmation that your order is ready.
Delays
DP Hair Company works diligently to fulfill orders within the stated timeframe. However, circumstances outside of our control including carrier delays, supplier delays, weather, holidays, or other unforeseen circumstances may occasionally affect delivery.
If we become aware that an order cannot be fulfilled within the timeframe originally stated, we will contact the customer regarding the delay and available options.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
DP Hair Company is not responsible for delays, lost packages, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information, contact us immediately at dphaircompany@gmail.com or 682-717-1703.