FAQ

Frequently Asked Questions

Are your extensions available for immediate shipping?

Our extensions are currently offered by pre-order.

How long does my order take?

Please allow approximately 7–10 business days for your pre-order to be fulfilled.

After shipment, carrier transit time is additional.

Do you offer refunds?

No. DP Hair Company does not offer refunds on hair extensions.

Do you offer exchanges?

Exchanges may be available only for hair that is unused, unopened, unaltered, and in its original condition, subject to our Returns & Exchanges Policy.

Can I exchange hair after opening the package?

No. Once hair has been opened, worn, installed, washed, colored, cut, brushed, manipulated, or otherwise altered, it is not eligible for exchange.

Can I return hair if I don’t like the texture?

Because all hair extension sales are final, we recommend carefully reviewing the product description and contacting us with questions before purchasing.

Can I pick up my order?

Yes. Eligible orders may be available for pickup at our Texas storefront. You will receive confirmation when your order is ready.

How do I contact DP Hair Company?

Email: dphaircompany@gmail.com
Phone: 682-717-1703